Delivery Policy
Last updated: 25 August 2026
Everything here is digital
Active Matter Lab packs are downloadable files — Jupyter/Colab notebooks, their data files and a README. Nothing is physically shipped, so there are no delivery charges, no courier, no tracking number and no delivery address to give.
When you get it
Immediately. As soon as the payment is confirmed, the download link appears on the confirmation page and is emailed to the address you paid with. In practice that is within a minute or two of checkout.
If it doesn't arrive
Check the spam folder first — receipts from payment processors often land there. If it still isn't showing, email contact@lovegrover.com from the address you paid with and I'll send the files directly. I answer within two working days, usually sooner.
How long you keep access
Indefinitely. The download link stays valid, and you can re-download the files whenever you like. There is no subscription to lapse and nothing expires. If a link ever stops working, email me and I'll reissue it.
What you need to run it
A browser is enough — the notebooks run in Google Colab with nothing installed. They also run in a local Python setup. Full details are on the store page.